Patient Relations

We would like to resolve any concern you might have related to your patient experience at UConn Health as soon as possible. First, discuss it with the staff on the unit; you may also request to speak to the nurse in charge, assistant manager, or manager.

Patient Relations Department

Our Patient Relations Department helps patients seek solutions to problems, concerns, and unmet needs. A patient relations representative will assist you whenever possible, to interpret the hospital’s philosophy, policies, procedures, and services. Acting as your resource for information regarding patient rights and responsibilities. UConn Health’s patient relations representatives can be reached Monday through Friday between 8 a.m. and 4:30 p.m. at extension 3176. Should your need arise after 4:30 p.m. or on a weekend or holiday, your nurse will contact the appropriate persons for you.

Patient Relations Services

In order to help you have the best patient experience possible at UConn Health, we welcome you to contact us with any complaints or grievances related to your patient experience.

• Complaint: A concern received (verbally or in writing) that can be resolved by the staff present
• Grievance: Concerns received (verbally or in writing) that cannot be resolved by the staff present

To provide feedback, or for nonurgent complaints or grievances, you are welcome to send us a letter or note.

If you file a grievance, please be assured that it is taken seriously. The Department of Patient Relations investigates all grievances received from patients or an acceptable patient designee. Upon receipt of a grievance, a letter is sent to the author acknowledging receipt and that a review is underway. The appropriate managers and staff will be involved in the review. Upon completion of the review, a letter is sent to the author detailing the results of the review.

Third-Party Resources

You may also choose to contact one of the following agencies: